1. Help Centre
  2. Troubleshooting

Cannot connect Sensor to Wifi network when connected to hotspot

Please check that the Wifi network you are trying to connect to is:

  1. Not a Hidden Network
  2. Not a Captive Portal
  3. Not blocked with a Corporate Firewall

 

If none of the above is the case, Please try following steps.

  1. Power 'off' the device.
  2. Wait 5 seconds.
  3. Power ‘on’
  4. Wait 30 seconds
  5. Press reset switch for 5 seconds or until LED lights behaviour changes
  6. Connect to hotspot ‘Hoxton Direct’
  7. Re-attempt to connect to wifi network

 

If you are still unable to connect to the Wifi network please try following:

  1. Connect an ethernet cable from one of wifi router’s ports to the “LAN” connection on the PoE power plug. 
  2. Press reset switch for 5 seconds or until LED lights behaviour changes
  3. Check if the device comes online by reviewing LED light status. See table below for more information

Screen Shot 2021-03-25 at 15.36.13

If the device comes online, then it is an issue with your wifi network.

If not please contact support@hoxton.ai