SaySo
Catch your visitors sentiment in the moment. Hoxton SaySo uses voice terminals or phone-based voice notes to get the authentic voice of the customer.
Collect rich feedback from visitors on the spot
Instead of limited questionnaires, email surveys and comment books - allow your customers and visitors to simply speak their truth directly into a SaySo terminal, or their own phone.
Authentic feedback from actual visitors or customers
In the moment - allows for freedom of expression without prompts
Quick - provide rich feedback in less than 10 seconds
Timely and actionable reporting
Using the latest technologies, SaySo summarises the customer feedback in rich periodic reporting, as well as proving timely alerting for specific types of feedback.
More feedback collected on average than on Google reviews
Penetration rate of visitors to feedback provides - industry leading
Asking your visitors for feedback is easier than ever
Terminal with microphone and ambient video
Visitors understand the concept of providing voice feedback, and are happy to approach and speak into the microphone or terminal.
Visitor approaches terminal, activates it and speaks
The user can be prompted to speak about whatever they like, or guided to particular topics. The video can ask 'what did you think of the new exhibit' for example. The visitor simply speaks into the microphone or handset.
Feedback is transcribed and summarised in rich reporting
With an online platform and regular email summaries, the feedback makes its way to you in rich reports, so you can consider and respond to the customer voice.