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Introducing

TalkBack Insights™

Visitor feedback collection and reporting.

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10x your visitor feedback

TalkBack insights is the new HoxtonAi technology that allows Museum and Leisure sites to better understand visitor experience through an engaging voice feedback terminal.

"A straightforward and engaging way for visitors to share valuable insights and feedback – often with surprising and encouraging results. It’s proved incredibly useful for Board communications, planning our next major project, and even supporting our case for planning permission. I’d highly recommend it, especially for capturing emotional, spontaneous responses that we simply wouldn’t get through traditional forms or in-person feedback. These insights have played a big role in shaping our future plans."

Bryony Robins
Co-director, Royal Museum of Cornwall

Your visitor picks up the phone

Screens and signage to inform and encourage engagement

Talks about their visit

We can prompt or guide the questions on display

Puts the phone down

The feedback is filtered and reported back to you

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Benefits

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Advanced technology

Our powerful AI summarisation gets to the meaningful voice of your customer, reports the sentiment, their likes and development suggestions.

Each site can customise the questions and prompt, to gather feedback on what is most important to you.

Visitors can provide feedback in any language which is automatically translated and summarised.

Get in touch to discuss pricing and arrange a trial