Hoxton Venues

For sites that are captivating, not crowded

People flows, crowding alerts and detailed visitor feedback. Understand and improve the visitor experience.

A group of people standing in front of a dinosaur skeleton.
People at a water park enjoying slides and a pool.
A cell phone with a HOXTON AI control dashboard on the screen.
People viewing paintings in a grand art gallery with high arched ceiling and red walls.
A man standing in front of a window next to a woman.
People viewing large abstract paintings in a modern art gallery with wooden floors and white walls.
Image of people counting data dashboard
Visitors walking through a modern art gallery with a large abstract painting on a red wall.
A hand holding a white box with a blue sky in the background.
A laptop with a dashboard on the screen.
A woman sitting at a desk using a laptop computer.
A woman and a little girl standing in front of a counter.
A group of people standing in front of a dinosaur skeleton.
People at a water park enjoying slides and a pool.
A cell phone with a HOXTON AI control dashboard on the screen.
People viewing paintings in a grand art gallery with high arched ceiling and red walls.
A man standing in front of a window next to a woman.
People viewing large abstract paintings in a modern art gallery with wooden floors and white walls.
A laptop computer with a Hoxton AI dashboard on the screen.
Visitors walking through a modern art gallery with a large abstract painting on a red wall.
A hand holding a white box with a blue sky in the background.
A laptop with a dashboard on the screen.
A woman sitting at a desk using a laptop computer.
A woman and a little girl standing in front of a counter.

The world's best venues trust HoxtonAi

“We needed a solution that was highly accurate, real-time and flexible. HoxtonAi was the clear winner, and I’m delighted with the difference it’s made to the business.”
Operations Director
Center Parcs
“The accuracy of the solution allows us to confidently admit more visitors as space becomes available—something we’ve never been able to do in such detail before.”
Head of Visitor Experience
Tate Modern
“Once we saw the graph, we realised we could admit 50 % more visitors in the first time slot.”
Head of Commercial Development
Techniquest
“Utilising the occupancy counter has saved our staff a lot of time and effort of having to stop what they are doing to count the guests in the building.”
Director of Guest Experience
Aquarium of Niagara
“We wanted to make data-driven decisions based on real data rather than basing decisions on information that couldn’t be verified.”
Area Retail Manager
Bruntwood Afflecks
“HoxtonAi is an integral part of our omnichannel strategy, and I’m excited to keep building on the ways we utilise the data.”
Head of Retail
Ribble Cycles
“It’s made a massive and immediate improvement—our Leicester store alone saw a 22 % revenue uplift in its first month.”
Managing Director
Telco Franchise

Manage capacity to reduce crowding pinch points

Crowding and visitor location management is the number 1 issue visitors complain about. Being on top of where people are - and where it may be better for them to be - is a key for operations. Improved signage, better ticketing slot allocation, and path recommendations can increase site capacity by 40% by minimising pinch points.

Allocate staff efficiently

Send your team where they are most needed - increase resources when busy, and decrease when quiet.

Provide reports for funders

Let sponsors and funders in on the good news with full, detailed visitor reports to show the impact their support is making.

Sell more tickets

Realtime capacity has allowed our clients to sell up to 50% more tickets on sold out days. How? Because there may be more capacity than you think for walk-in ticket sales. Variations in dwell time or visitor patterns can leave sold out days 50% empty.

Iterate in response to visitor feedback

By collecting regular feedback from actual visitors, you can imporve the visitor experience. Understanding the most common points of praise - and criticism - can be the key to driving word-of-mouth recommendations and return visits.  

Custom sensor packages

Hoxton Ai Senso Installation Process

People count sensors

Overhead sensors to capture foot traffic at key ingress/egress points.

Hoxton AI Dashboard

Occupancy data

Upgrade the S1 sensor to provide realtime capacity using the latest AI technology.

People viewing large abstract paintings in a modern art gallery with wooden floors and white walls.

AI visitor feedback terminals

Feedback terminals at the exit so genuine visitors can feed back about their experience.

Targeted data drives visitor delight.

7x

More visitor feedback than other platforms

Hoxton Ai Weekly Entrance Count Comparison Graph
100%

Genuine user feedback

98%

Accurate visitor counts

Hoxton AI Dashboard

Enterprise features as standard

The HoxtonAi platform allows you to manage setup, config and user access like a pro, without a pro.

User access management
Manage whether a user has Admin access or access to the data of just one or a subset of venues. Maintain data security and provenance from a site manager to the portfolio to the global HQ.
Sensor setup wizard
HoxtonAi's setup wizard takes you through the install process step-by-step. With just a 15-minute setup, you'll leave plenty of time to do what matters - spend time with your visitors, not your suppliers.
Accuracy and audit
With count accuracy of over 99%, the Hoxton sensor won't let you down. Unlike infrared technologies, we use the latest AI algorithms for both privacy purposes and counting accuracy.
Connectivity monitoring
Data quality is important - and that's why our sensor platform is transparent. If a sensor ever goes offline - maybe a power or internet outage - you can see when it was offline, online, or if there will be gaps in the data as a result.
Capacity Thresholds and alerts platform
Set the 75% and 90% thresholds to assess when areas get overcrowded, and action needs to be taken.
Entrance-exit mapping to space
When the entrance to the foyer is the exit from the gift shop and also a way into the cafe. Our platform was designed to configure real-world spaces like they really are.
CSV downloads
All of your data is available to both view and explore in the platform, but also to download in a simple click.

FAQs

Explore our frequently asked questions to learn more about Hoxton Venues and its benefits.

What is Hoxton Venues?

Hoxton Venues is a comprehensive solution designed for leisure and attractions. It integrates sensors and our TalkBack Insights product to provide real-time data on visitor traffic and feedback. This helps venues enhance operations and improve visitor experiences.

How does it work?

Sensors are installed above entrances to monitor foot traffic and occupancy levels. The TalkBack Insights terminal collects visitor feedback through a microphone interface. Together, these tools provide valuable insights for effective venue management.

Who can benefit?

Hoxton Venues is ideal for museums, attractions, and any venue looking to optimize visitor engagement. Operations teams, funders, and visitor experience teams will find it particularly useful. The insights gained can drive informed decision-making.

What outputs are available?

The system provides customizable dashboards that present data in an easy-to-understand format. These dashboards cater to the needs of funders, operations, and visitor experience teams. This ensures that all stakeholders have access to relevant information.

How to get started?

Getting started with Hoxton Venues is simple. Reach out to us for a custom pricing quote tailored to your venue's needs. Our team is ready to assist you in enhancing your visitor experience.