Hear Your Guests Before They Post Reviews
Voice-powered guest feedback at checkout, F&B conversion tracking, and real-time operational insights for hotels, restaurants, and event venues.
Your Reputation Lives on Review Sites You Don't Control
Delayed Feedback
Guests post reviews days after checkout — long after the chance to recover their experience has passed.
Low Survey Response
Email surveys achieve well under 1% response rates. You're making decisions based on a fraction of guest opinion.
No Recovery Window
By the time you read a negative review on TripAdvisor, the guest is gone and the damage is done.
F&B Blind Spot
Restaurants and bars have no way to track covers-per-footfall or measure the impact of promotions on walk-in traffic.
SaySo — Guest Feedback at Checkout
- ✓Voice feedback while emotion is fresh — not days after checkout
- ✓Real-time alerts let managers recover negative experiences immediately
- ✓Segment feedback by room type, shift, time of day, or staff member
- ✓Turn positive feedback into marketing quotes and testimonials
5–10%
Completion rate vs well under 1% from email surveys
Convert — F&B Conversion Tracking
- ✓Track covers-per-footfall in restaurants and bars
- ✓Optimise staffing based on real traffic data, not guesswork
- ✓Measure the impact of events and promotions on walk-in traffic
Why hospitality teams choose Hoxton
Hear guests before they post reviews
Capture feedback at the moment of truth — while the experience is fresh. Guests speak naturally for 20-60 seconds at checkout or exit.
Recover guest experience in real time
When a guest shares negative feedback, management is alerted immediately. Resolve the issue before the guest leaves the building.
Get representative feedback
5–10% completion rates vs well under 1% from email surveys. Hear from the majority, not just the extremes who bother to write reviews.
Turn feedback into operational advantage
Use positive quotes for marketing. Use theme analysis to identify systematic issues. Use sentiment trends to measure improvement over time.
“Highly accurate, real-time and flexible. Hoxton gives us the data we need to understand and improve the guest experience across our villages.”
Center Parcs
“We're catching issues at checkout that would have become one-star reviews. The real-time alerts changed how our duty managers operate.”
Hospitality Client
Feedback kiosks for every touchpoint
The feedback kiosk combines a microphone, video display, and engaging enclosure to invite guests to share their thoughts. Place at hotel checkout, restaurant exits, or conference breakout areas. Customisable to match your brand.
