Support

Knowledge Base

Installation guides, Control Room help, troubleshooting and FAQs for your HoxtonAi people counting sensors.

Sensor Setup

Guides for receiving, registering, powering, connecting and mounting your HoxtonAi sensors.

A complete walkthrough for receiving, registering, powering, connecting and mounting your HoxtonAi sensor.

Learn how to set up sites, users, monitors, alerts and notification groups in the Control Room.

A comprehensive guide to setting up sites, users, monitors, alerts and notification groups in the HoxtonAi Control Room.

Step-by-step guides for resolving common issues with sensors and connectivity.

Step-by-step instructions for getting your sensor back online after receiving an offline notification.

Answers to the most common questions about HoxtonAi sensors, networking and the platform.

Technical specifications for the HoxtonAi S1 sensor including dimensions, weight, connectivity and power.

Minimum bandwidth, ports, whitelisted domains and connectivity requirements for HoxtonAi sensors.

An overview of how HoxtonAi sensors use computer vision and AI to count people and provide occupancy data.

If you can't find the answer you're looking for, our support team is here to help.